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Terms and Conditions

1. The Terms and Conditions

The following are the Terms and Conditions (the "Agreement") which govern your access and use of our Website. This Website is owned and operated by New Heights Behavioral Health located at 3126 Milton Rd. Ste. 232 Charlotte, NC 28215 (

By accessing or using this Website, you are entering into this Agreement. You should read this Agreement carefully before starting to use the Website. If you do not agree to be bound to any term of this Agreement, you must not access this Website.

When the terms "we", "us", "our" or similar are used in this Agreement, they refer to any company that owns and operates the Website (the "Company").


2. The Provider and Provider Services

The Website may be used to connect you with a Provider who will provide services to you through the Website (“Provider Services”).


We require every Provider providing Provider Services on this Website to be nationally accredited and/ or trained in their respective field.

3. Your account, representations, conduct and commitments

You hereby confirm that you are legally able to consent to use this website. If under the age of 18, I have the consent of a parent or guardian.

Minor Consent: Where consent from a parent or guardian is required to receive Services, you hereby confirm that as the consenting parent or guardian, you have the sole right to consent to Services for the minor seeking services and are not legally mandated to confer with or get consent from any other legal guardian before consenting. You also give affirmative consent to the provisions set forth in the accompanying Privacy Policy regarding the collection, process, and use of personal information on behalf of the minor. You also agree that consent to Services remains valid until membership is canceled.

You hereby confirm and agree that all the information that you provided in or through the Website, and the information that you will provide in or through the Website in the future, is accurate, true, current, and complete. Furthermore, you agree that during the term of this Agreement, you will make sure to maintain and update this information so it will continue to be accurate, current, and complete.

You agree, confirm, and acknowledge that you are responsible for maintaining the confidentiality of your password and any other security information related to your account (collectively "Account Access"). We advise you to change your password frequently and to take extra care in safeguarding your password.

You agree to notify us immediately of any unauthorized use of your Account Access or any other concern for breach of your account security.

You agree, confirm, and acknowledge that we will not be liable for any loss or damage that incurred as a result of someone else using your account, either with or without your consent and/or knowledge.

You agree, confirm, and acknowledge that you are solely and fully liable and responsible for all activities performed using your Account Access. You further acknowledge and agree that we will hold you liable and responsible for any damage or loss incurred as a result of the use of your Account Access by any person whether authorized by you or not, and you agree to indemnify us for any such damage or loss.

You agree and commit not to use the account or Account Access of any other person for any reason.

You agree and confirm that your use of the Website, including Provider Services, are for your own personal use only and that you are not using the Website or Provider Services for or behalf of any other person or organization.

You agree and commit not to interfere with or disrupt, or attempt to interfere with or disrupt, any of our systems, services, servers, networks, or infrastructure, or any of the Website's systems, services, servers, networks, or infrastructure, including without limitation obtaining unauthorized access to the aforementioned.

You agree and commit not to make any use of the Website for the posting, sending or delivering of either of the following: (a) unsolicited email and/or advertisement or promotion of goods and services; (b) malicious software or code; (c) unlawful, harassing, privacy invading, abusive, threatening, vulgar, obscene, racist or potentially harmful content; (d)  any content which may constitute, cause or encourage a criminal action or violate any applicable law.

You agree and commit not to violate any applicable local, state, national, statute, ordinance, rule, regulation, or ethical code in relation to your use of the Website and your relationship with your Provider.

If you receive any file from us or from a Provider, whether through the Website or not, you agree to check and scan this file for any virus or malicious software prior to opening or using this file.

You will indemnify us, defend us, and hold us harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys' fees and expenses) arising out of or relating to any of the following: (a) your access to or use of the Website; (b) any actions made with your account or Account Access whether by you or by someone else; (c) your violation of any of the provisions of this Agreement; (d) non-payment for any of the services which were provided through the Website.

You confirm and agree to use only credit cards or other payment means (collectively “Payment Means”) which you are duly and fully authorized to use, and that all payment related information that you provided and will provide in the future, to or through the Website, is accurate, current, and correct and will continue to be accurate, current, and correct.

You agree to pay all fees and charges associated with your Account on a timely basis and according to the fees schedule if Services aren’t covered by insurance. By providing us with your Payment Means you authorize us to bill and charge you through that Payment Means and you agree to maintain valid Payment Means information in your Account information.


4. Important notes about our Agreement

This Agreement and our relationship with you shall both be interpreted solely in accordance with the laws of the State of North Carolina excluding any rules governing choice of laws.

You irrevocably agree that the exclusive venue for any action or proceeding arising out of relating to this Agreement or our relationship with you, regardless of theory, shall be the US District Court North Carolina, or the State Court of North Carolina. You irrevocably consent to the personal jurisdiction of the aforementioned courts and hereby waive any objection to the exercise of jurisdiction by the aforementioned courts. Nothing in this Agreement, including the choice of the laws of the State of North Carolina, affects your statutory rights as a consumer to rely on the mandatory consumer protection provisions contained in the United States.


We may change this Agreement by posting modifications on the Website. Unless otherwise specified by us, all modifications shall be effective upon posting. Therefore, you are encouraged to check the terms of this Agreement frequently. The last update date of this Agreement is posted at the bottom of the Agreement. By using the Website after the changes become effective, you agree to be bound by such changes to the Agreement. If you do not agree to the changes, you must terminate access to the Website and participation in its services.

We may freely transfer or assign this Agreement or any of its obligations hereunder.


Last Updated: January 01, 2023

If you are in a crisis or any other person may be in danger - don't use this site. Please call 911.

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